Returns policy

Refund and Returns Policy

This page is intended for anyone who is not entirely satisfied with the standard of our products or services. All clients should carefully inspect the contents of their parcel upon receiving it. Clients will then have a 7-day window to make us aware of any issues that may be present. Any claims made after 7 days will not be recognised and will not be investigated further.

Requests made within 7 days of receiving the parcel must be directed to our customer support centre. We recommend keeping all items related to your packages, like their packaging and tracking number. For example, if you received a dapoxetine-based medicine instead of a sildenafil-based one, you would need to provide a photo of everything that was received so we can compare it with our information.

Our customer support centre will then escalate genuine claims within the allowed time frame to management. From there, a more in-depth investigation will take place, and if your parcel is incomplete, damaged, or lost, a replacement may be sent. Unfortunately, because we deal in medicines, we cannot have any products returned or refunded, in accordance with health and safety protocols.

The Return Of Goods

Because we cannot accept any return to sender parcels, as per international law regarding the safety of medicines, we ask clients to dispose of the medicine responsibly. Anyone who has concerns regarding how to discard the medication can refer to our Contact Us page to get in touch with us. This includes all of our products, like the different female sexual dysfunction treatment that we stock.

Refunding Purchases

There are currently no refund policies, and any request made and paid for cannot be undone. However, there are certain situations where we can assist you. If you accidentally placed an order for a premature ejaculation treatment instead of an erectile dysfunction treatment, and you contact us quickly enough, we can rectify this and send the correct parcel.

We usually send all orders placed from us within a 24-hour timeframe. Any parcel already sent out is entirely out of our control, and we will not be able to assist with it. Any order that has been started, but not yet paid for will be placed on hold for up to 7 days. To finalize the order, payment must be received.

Cancellation On Orders

Clients should contact our customer support centre immediately to cancel an order placed by mistake. Once the payment is processed, we will no longer be able to cancel your order. This also includes parcels that have already been sent, even if it is yet to be delivered successfully. Orders placed without being paid for will be cancelled automatically, and clients would have to place a new order.


Our customer support centre is open 24 hours a day, seven days a week, ensuring that we are always available to assist with any inquiries. However, under no circumstances do we accept chargebacks. Any chargeback demands made against our company will be heavily contested and, in the worst-case scenario, may result in legal action.

We also have the right to refuse our services to anyone who has previously demanded a chargeback. This includes chargebacks made on other websites affiliated with us. If you find yourself in a situation where you are displeased, speak with customer service. They will assist you to the best of their ability to ensure that your experience with us is as pleasant as possible.

More Information

Please contact us if you have any comments, concerns, or questions regarding our policies and services. You can also read more about our procedures by checking out the info pages on our site, While exploring these pages, take special note of our terms and conditions. This page will inform you of all the terms you agree to use our services.

We sell several types of medicine, including treatments containing tadalafil, vardenafil or flibanserin. If you would like to know anything else about our treatments, you can explore our info pages, visit our frequently asked questions page, or contact our customer support centre. They are well trained and adequately informed, so they can help you regarding anything our site offers.